Services Tailored to suit your goals!
We provide a suite of services to respond to the needs of individuals, through to mid to large size organizations.
Leadership Training
Personal Coaching
Workshop Facilitation
Our Leadership Training provides valuable insights into the effectiveness and efficiency of different leadership models and styles.
This training can be presented in single sessions or package training days or leadership retreats.
One-on-one sessions are an effective way of investing in and developing individual team members who could benefit from ongoing personal coaching.
The purpose of these can be tailored to the individual's and organization's needs.
Steve has a wealth of experience on boards, having served as an elected representative, as well as leading numerous staff training days & workshops. His knowledge and expertise are invaluable, allowing him to provide you with practical professional and life skills to ensure your workshop is a success and remains on track.
Account Management
NEW
Mystery Shopper
NEW
Account management is crucial for businesses as it fosters strong client relationships and ensures effective meeting of customer needs. This service will assist you by understanding clients' goals and preferences, offering personalized guidance, and maximizing satisfaction. The information garnered will help identify growth opportunities, gather valuable feedback, and enhance products/services accordingly. Our account management services provide a dedicated feedback matrix, allowing clients to express their opinions without offense. We conduct face-to-face follow-ups, adding value to your services and building customer loyalty and stability.
Walk-in Mystery Shopping, or Secret Shopping, is a highly effective feedback-gathering method for assessing customer experiences and evaluating competitors. With our walk-in Mystery Shoppers, you gain invaluable insights into your customers' perception of your business, including their satisfaction levels and likelihood of future engagement and recommendations. Our customized Mystery Shopping program is tailored to your specific needs, allowing you to choose the department and product for evaluation. This enables you to measure the product knowledge and performance of your team members during the Secret Shopper's visit. Undertaking a Mystery Shopping program with us empowers you to improve customer service, enhance your competitive edge, and meet the unique requirements of your business.
Event MC
Steve Swenson is the go-to source for experienced event MCs. With more than three decades of expertise in MCing and public speaking, Steve has the capability to comprehend the
objectives of your event
and keep the atmosphere
lively and upbeat. From
corporate functions to
award ceremonies, gala
events to conferences,
Steve is the perfect choice
to bring your event to
the next level.
Program/Culture Reviews
We provide an independent and thorough assessment of organizational culture and program operations through on-the-ground visual reviews.
This "fresh set of eyes" can help to identify areas of strength and potential growth.
A full written report is provided on completion.
Keynote Speaker
Steve is passionate about helping individuals, organizations, and teams reach their full potential. He is a much sought-after keynote speaker and motivational presenter, captivating audiences of all sizes with his humorous and inspiring style.
His talks cover a range of topics, such as leadership, teamwork, resilience, mental health, community impact, and personal development.